Below is a guest post that we promised one of our blog readers we would publish. It is a warning about one of the nastier bullies we’ve seen online, Mahala R. Burlingame.
Edit: For our story on Mahala getting banned from Goodreads, click here.
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We’ve often wondered why bullies do what they do. And as many have commented over the years, most believe it is done as a form of sadistic pleasure. Yet it isn’t often that those who engage in this behavior will actually to it.
What separates Mahala from the other bullies we’ve covered is how open she is about the sincere joy she gets from bullying authors. Miss Burlingame is a woman who, much like a yellow jacket, attacks without provocation, sometimes seemingly at random. She is a woman who will attack authors simply for posting an opinion she disagrees with or writing a Tweet she did not like.
And why? Well, much like the name of her blog, Spare Ammo, which claims in its title that it “targets the self-published author,” Mahala enjoys what she does. Whereas other bullies create nonsense lies to cover their actions, Mahala relishes in it, creating articles about authors telling them to “kiss their wish goodbye” (of becoming a successful author).
The message Mahala sends out is very simple: if you disagree with me, your dreams, your hopes, and your careers are done for.
Recently, an author had her life shattered after sharing a half-page essay regarding her own personal views on reviewing and books. This article was posted to her blog. It was impersonal, named no one, and spoke merely on the general subject of reviewing.
Post after post, the author was bullied until she was forced to take down her entire blog and write an apology to Mahala on behalf of sharing an opposing viewpoint that Mahala did not like. Mahala then refused to accept the apology (which she was not even entitled to in the first place).
Yes, you are reading this correctly. After bullying an author into deleting her entire blog and apologizing for her having an opinion, Mahala still had not had enough, finding that the apology she did not deserve was not good enough for her.
Eventually the bullying became so cruel that even her cohorts became weary of it.
But still she did not stop. After a month-long campaign to carpet bomb this young author’s books, insult her, and defame her for pure amusement, the author had to be hospitalized from the mental anguish that had been inflicted on her. Did Mahala stop then? No. She enjoyed this young woman’s suffering, bragging about it and even going so far as to ridicule the fact that she had fallen ill.
When an author tried to intervene and help his fellow indie writer, Mahala launched an attack on him, as well, threatening to give out the phone number to the author’s family.
Sadly, this is a recurring pattern for Miss Burlingame, who will attack…pretty much any author for any reason, such as another author who wrote a humorous Twitter post:
Or an entirely different author for writing a book she doesn’t like:
Or yet another author for wanting the bullying to stop:
We ask that you avoid Mahala at all costs, as her bullying is not limited just to destroying your careers, but your character as well. Please be careful and vigilant.
I agree with your advice to “avoid” this person. But what about taking the time to report her and those like her to Amazon every time you see a clear violation of the guidelines in the Amazon Forum? Admittedly, no one, and I mean no one, should be encouraged to actually engage on any level in the Top Reviewers Forum on Amazon. This is Bully Heaven, and a place where abusers congregate to target victims….both reviewers and authors, by the way…. and encourage their cohorts to abuse the Amazon guidelines to torment these victims. —- Many a reviewer visiting the TRF has complained or admitted that all his or her reviews were subsequently neg voted. So again, no, I wouldn’t encourage anyone to go there. But if you are a Forum participant in other discussions, or you do lurk there, and you do see abuse, by all means report it. Take the time to accept Amazon’s invitation to report and explain what you’ve seen. Do it by email. The “report abuse” button provided for posts likely is meaningless. Send an email through the right channels and point out that spite, harassment, seeking to embarrass others….this is against the guidelines. Seeking to manipulate or mislead customers is not acceptable. —- I’m convinced that if Amazon really understood the problem, if they were really aware of how bad the problem is, and how these abusers seek to mislead and manipulate innocent customers, they would devote more effort to enforcing their guidelines. —- We have to remember, abusers like this person, can’t really function without book sites. Book sites enable people like this. And book sites do have guidelines. And book sites are evolving. So let’s do more than “avoid” this woman. Let’s report her abusive behavior when we see it, honestly, and in keeping with the guidelines of the sites in question. — Thanks, STGRB, for the work you’ve done. And I’d also like to remind people that only a few months ago, you reported that this person was banned from Goodreads. That indicates progress. We may not be able to change the internet. We may not be able to fight the millions of trolls online the world over. But we can make a real difference in the book world by actively reporting abuse on book sites. Thanks again.
Amen. It takes active reporting to incite any change.
This Mahala person horrifies me. She’s pure evil. It’s like she looked at the worst people in history and thought “how can I outdo them?” and then went on the attack. She should be arrested.
100% pure sociopath. Wow. She’s not even pretending; she’s letting her inner Veruca Salt fly her freak flag high. She couldn’t get any worse without committing a crime.
It bears repeating that Mahala’s quote, “You take my money, you get my opinion” is taken from Ridley, a ‘reviewer’ who advocates stealing books:
Sic Anonymous and their internet detectives on her. That would quite amusing if it occurred to all the bullies on those sites.
I feel bad for R. York. Anyone know how she’s doing? It’s sad she let Mahala push her to that extreme. I personally think Mahala’s opinion is only important to herself, so I don’t waste much of my time worrying about her. Seriously, she’s not worth it.
If goodreads is getting rid of those pigs then why isn’t amazon following suit? Amazon really has an apathy problem. If every author, indie or otherwise, took down their books from the site for just one month, do you have any idea how much money amazon would lose? It may take something like that to get their undivided attention. It’s only by hitting a company like that in the money belt that you will ever have a hope of getting them to clean up the mess. Amazon badly needs to exterminate it’s bully troll species.
In response to the question about how R. York is doing, I did a Google search on her name. Looks as though the bully profiled here has friends supporting her work across the internet.
Some people really need to get a life.
http://lindahilton.booklikes.com/post/1096081/whatever-became-of-raani-york
Give me a break! It’s a sickness these people have. (Eye-roll)!!!
Anyone who feels they are being harassed by an online bully or notices a pattern of gangster bullying, threats, etc., this is considered cyber-stalking which is a CRIME. Please report it with a visit to fbi.gov and file a complaint. http://www.ic3.gov.
It will be a really fun experience when we get to see Mahala and all the other cyberstalkers’ mug shots here online someday soon. Can’t wait to see them holding signs up with numbers wearing orange jumpsuits adorned with leg chains.
No matter how much we tell ourselves to ignore the bullies, I do think we end up pondering them. Whenever I post on them on FB, some one will ask: who ARE these people?? It’s an understandable question. One fact is emerging for me after years of informally investigating the Amazon Forum bullies: most of the regulars are old or elderly. They are NOT teens or twenty something adolescents on the rampage. Far from it. And that makes their sadism and their obvious emotional immaturity all the more alarming. It might also explain why these abusers have so much time to obsess night and day on Amazon about their targets. Even those who might be closer to middle age apparently work at home. Not sure what to do with these observations, but in the long run, they might provide some help in addressing the problem of bully entrenchment and the near universal presumption of superiority and authority on the part of these people. I’ve always argued that these Amazon abusers were not ordinary internet trolls. —– Whatever the case, let me say it again: when you see their abuse, report it.
That’s right! The majority of them are older. It’s a conundrum. You’d think older, retired people would have better things to do.
http://www.nbcnews.com/id/41353544/ns/health-aging/t/mean-old-girls-seniors-who-bully/#.VWlFn2Cd6fQ
I think the above article — “Mean Old Girls: Seniors Who Bully” makes some interesting observations that might be helpful in understanding the Amazon geriatric bully. And in my mind, “mean girls” can apply to males as well as females.
One person observed the bullies she encountered were part of a “clique…that is meaner than mean.” The clique in the TRF on Amazon is well known.
The senior bullying in the article is described in one place as “an institutional thing, ” (involving a senior center) where the bullies are “spending a lot of time and need to share resources.” This brings to mind the way the Amazon geriatric bullies have entrenched themselves in the TRF and seem to desperately need to control it, to own it so to speak. They also seem to depend on it as a base for bully activity, having few outlets outside of the TRF except a few blogs followed by very few people. The TRF is a resource for the Amazon geriatric bully; and a place they do not wish to share with any who criticize them or their methods or attitudes. You could say Amazon itself is “the resource,” the territory, the place where they have made their home.
The article also includes the observation: “There’s also a tendency for people to become more and more uniquely themselves as they age.” Are the geriatric bullies of Amazon more uniquely themselves? Does this account for the extraordinary level of meanness and the long running obsessions with certain targets?
Worth pondering. I think the more we understand the character of Amazon bullies and abusers, the easier it is for us to make an accurate case to Amazon for their removal due to their abuse of the guidelines. I can’t imagine the greatest online bookstore in the world ever intended the Amazon Forums to become a home for such persons whose focus is to manipulate and mislead the customer when it comes to their targets. Anyone else have any thoughts? (I haven’t lost sight that the bullying of authors and reviewers is a huge problem in other places and that other bullies no doubt include very young people and middle aged people. But the hardcore more notorious and long standing bullies of the TRF are, I have come to suspect , a unique group.
They are bitter about something in their life from younger years. Something didn’t go their way or they believe they squandered their lives. It’s their way of venting even if the ones they vent on are not the reason behind why they are so unhappy. I see a few on FB and when they comment on one of my post to spill their bile, I delete it. Most of the time I unfriend them. The majority of people are content, even happy with their lives so there is no need to spread harm unlike these bullies.
I think what worries me the most is how common this behavior is of picking random people and topics to pick a fight about (a.k.a. the above situation), and then try to turn it around on the person calling out the bullying for misbehavior, trying to get them to apologize for the wrong doing?
I notice this is mainly an issue with social networks (goodreads of course being the most prominent in this context) where the bullies try to shape the conversation into where the ones bullied are the bullies that need to apologize.
At first I thought it was kind of surprising that the senior citizen crowd would actually play a big heavy in book forum bully sessions. But, when I began to think about it, it makes complete sense because I realized that some of the most bitter, critical and back-stabbing folks I’ve met have been senior citizens. Not the majority, of course. But, yes, I have known such people. I worked with a 68 year old, very rich and successful physician a few years back. He had everything money could buy plus he had a great family, too. But he was the most mean-mouthed person I ever met. He was jealous of younger people and always putting someone down for the sheer boost it gave his “older” ego. I notice that a clique of elderly women in the church I attend are very much “mean old girls”. Back-stabbing and vicious gossip runs rampant among the old gals. So, I guess it shouldn’t have been shocking to me that they would resort to book sites to play the same game. For some people, it is just a way of life. Sad, because they are too old and set in their ways to change.
I have no bias whatsoever against older people. I myself am 73. And I find the artistic creations of older artists particularly illuminating and interesting. I have the utmost respect for the wisdom and insight of older painters, writers, film stars, directors and musicians. —- But I do think it helps to understand the enemy. And the “enemy” for me right now is the Amazon careerist bully who seeks to “own” Amazon, abuse its system, and mislead and manipulate customers. Realizing that the majority of the bullytariat in the Amazon Forum threads are old, gave me something of an insight into the group. These are not the careless teens who bully on Wattpad; they are not likely to grow out of it; they are not thoughtless. They are not amenable to reason. They are not likely to be educated out of their meanness. They cannot be excused for being adolescents. —- No. They are quite different, an entrenched group of hardened individuals with a real liking for malice, and a real tendency to tell lies over and over again about those with whom they’re obsessed (their critics). Many of them have been doing this for years. They start thread after thread on Amazon to attack writers. —- There is desperation in this group, a bitterness, and a deep anger. And all of it seems so gratuitous. So beside the point! So unhealthy and so undoubtedly destructive. —– It may make no difference in the long run to know whether they are old or young; but then again it may make a lot of difference. My challenge is trying to get Amazon to understand the seriousness of the harm these thuggish individuals do to the creative community and the Amazon customer, how they have exploited the Forums in the most sinister way. — And it helps me psychologically to know a little something about them. The fact that the two most popular professions they mention are that of school teacher and lawyer gives me some insight into them as well. Of course they may be lying about their professions, but then again they may not. But why in the world would mature, older school teachers and lawyers be so comfortable in such a vicious and angry community? Why would a lawyer, of all people, spend so much time trying to be a premiere “mean girl?” — How can professional people, educated people reach the age of 55 or 60 and still be so emotionally immature? — Why would they seem to need an online community like this? —- The point is they not “just trolls” to be ignored. They’re worse than that. And they have created a particularly dark and destructive problem on Amazon. I’m still pondering it. Not sure where my analysis is leading. Maybe it can do nothing more right now than offer some peace of mind when I’m lying awake at night thinking “In the name of God who ARE these people and why do they do what they do!!!” —- I welcome more information on what these people do. I think what they post in the Forums is the tip of the ice berg. It’s vital to them to gather there, gossip, bolster one another in their bitterness and target their enemies; but what else are they doing about which we know nothing? Whatever the case, I know this. If Amazon enforced its existing guidelines they would be gone, and that is the key to ridding Amazon of these people. We have to continue to diplomatically and honestly report their bullying and lies whenever we see them.
My intuition is that the force that drives them is mainly jealousy/envy and they are attacking their more successful competition. But that’s just only my personal opinion. Anyhow, if ONLY amazon would enforce it’s own rules the problem would cease but for whatever reason, it doesn’t seem to be willing to do that aside of removing a few obvious hatred filled reviews once in a while. I doubt anyone will ever understand the reasons behind all the bully ranting, other than it just needs to be stopped. Hopefully, one day in the near future, amazon will put together a “task force” (for lack of a better phrase) to weed out the bully invasions. Something tells me we shouldn’t hold our breath in the meantime, though.
No, we shouldn’t hold our breath for Amazon to act. But we must never give up either. I do believe the tide is turning, and people in general are getting fed up with abusers entrenched on book sites. And once again, I urge people to report bullying and abuse when we see it. In late June and early July of this year, I had better luck than usual in having some bully attack reviews…obviously fake, obviously not from authentic customers, obviously NOT about the book in question, but about targeting the author….. taken down on Amazon. I’m convinced this was the result of improving my way of reporting, being very explicit as to how these reviews manipulated and misled customers. Anyway, I’m hopeful. “Task force” is a good label for what is needed on Amazon. And I have no doubt that they do want to protect the integrity of their review system.
I read on another strange blog that Anna Karenina is using the alias Mahala, also. Anyone heard that?
http://www.bbc.com/future/story/20150130-the-man-who-studies-evil
The above article, “The Man Who Studies Evil,” from BBC by David Robson sheds some light on the sadism of online trolls, or sadistic bullies and abusers.